These Terms & Conditions form the contract between you and Winteride for the transfer service you book. By completing a booking you accept them on behalf of everyone travelling in your party.
To book we need your route, date and time, number of passengers, flight number and contact details. Your booking is confirmed once we send your confirmation and voucher. Please check every detail carefully and tell us immediately of any error.
Prices are shown before you book — per seat for shared transfers and per vehicle for private transfers. In version 1, payment is arranged directly with you after we confirm the transfer; we do not apply surge pricing or booking surcharges.
Carry your voucher, digital or printed, for each leg. It shows your booking reference and the local driver or representative contact details, and should be presented on request.
Unless your voucher states otherwise, our representative meets you in the arrivals hall and the driver takes you to the address you provided. For the return, pickup times are shown on your voucher or agreed with you in advance.
We monitor arriving flights and adjust pickups accordingly. Private transfers include up to 70 minutes of free waiting time after you land; shared transfers run to the published schedule. Waiting beyond the included time, or extra journeys caused by incorrect information, may incur a charge.
If you cannot locate your representative, call the number on your voucher before making other arrangements. In the event of a prolonged delay we will try to arrange an alternative. Passengers who do not travel and do not contact us are treated as no-shows.
One suitcase and one piece of ski or snowboard equipment per passenger are included on each leg. Excess or oversized items must be declared in advance; undeclared items may incur a charge or, where space or safety does not allow, be refused.
Child and booster seats are available free of charge and must be requested at the time of booking so we can allocate the right vehicle.
To change a booking, email us at least 48 hours before departure. Changes within 48 hours may not be possible, and all changes are subject to availability and any difference in price.
Cancellations 15 or more days before travel are treated favourably; cancellations closer to the travel date, or no-shows, may be subject to a charge. We will always confirm the position with you directly.
We rarely cancel, but if we must we will offer a suitable alternative or a full refund of the transfer price. Our liability in that event is limited to the price paid for the transfer.
Our suppliers hold public liability insurance and we recommend you hold valid travel insurance. Drivers may refuse or end a journey where behaviour is unsafe, illegal or abusive. We are not liable for missed onward flights or events caused by circumstances beyond our reasonable control, including weather, traffic and road closures.
We are not liable for failure to perform caused by events beyond our reasonable control. Please raise any complaint within 28 days of travel and we will respond promptly.